If you are not 100% satisfied with your purchase, simply send it back within 14 days and we’ll refund the full cost of the item minus shipping costs.
Kooheji Industrial Safety will accept, for return or exchange, products that are in new condition and free of any damages.
Items marked “Final Sale” or “Special Offer” are not eligible for refund, store credit or exchange. Additionally some products are not returnable due to their nature or other hygiene reasons.
The list of non-returnable products include: Safety Shoes, Respiratory Protection, Hand Protection, Head Protection, Hearing Protection, Eye Protection, Work Wear, Safety Helmets, Welding Work wear.
You should expect to receive your full refund within 21 days.
- If the packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
- Product must be returned with all the original packaging materials, accessories, manuals, registration card.
- All purchases done through an online platform, which warrants returns, can be done by the customer bringing the items to Kooheji Industrial Safety showroom on prescribed time. Kooheji Industrial Safety will not collect items which can be transported by the customer himself.